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Ordering Policy

PLACING ORDERS

Clients must agree to our ordering policies before proceeding to place an order with us, over the phone, through email, or online in our shop.  Our online inquiry form can be filled out to begin the process and to obtain a quote for a cake.  We book consultations and cake tastings for custom wedding cakes and for large event cakes only.

 

PAYMENT

For orders $300and under, we require full payment upon ordering.  This is NON-REFUNDABLE.

Orders over $200 require a 50% NON-REFUNDABLE deposit upon ordering and balance is due upon pickup.

Wedding cakes/cupcakes and large events orders final payment is due two weeks prior to event.

We accept Debit, Visa, Mastercard, American Express, cash and e-transfers

 

CHANGES TO ORDERS/CANCELLATION POLICY

 

Orders may be cancelled within 48 hours of placing order, with the exception of same-week & last-minute orders. This does not include custom cakes or wedding orders. Once an order is placed, servings can be increased but not decreased. Serving requirement increases and flavours can be changed up to 7 days prior to pickup date by phone call only. Special consideration for custom and wedding cancellations are at the discretion of management. 

 

COLOURS

We will do our best to colour match samples that are given to us but please keep in mind that we are working with a food product and edible colours.   If a colour swatch is not provided, we cannot guarantee colour matching. Some colours such as pinks, purple and grey are vastly affected by light and we cannot guarantee exact colour matches, nor colour stability.  Cakes should be displayed out of direct sunlight to keep colours from fading out.

 

DIETARY/ALLERGY INFORMATION

Our cake shop uses flour, butter, sugar and eggs in our recipes.  We do offer gluten-free, dairy-free, and eggless options. We do not use peanuts in our shop, but do use other nuts such as hazelnuts, almonds and walnuts.  We are NOT guaranteed 100% nut-free as some of our ingredients or garnishes may contain or have come in contact with nut products. We work with flour, so our gluten free friendly products cannot be guaranteed 100% gluten free, but we do our best to accommodate any sensitivities. 

 

PICKING UP YOUR ORDER

We will have your order ready at the agreed-upon time and date.  Early pick-ups may be accommodated with proper notice, but as we are a very busy shop, we cannot always complete orders early. If you arrive prior to your pickup time, your order may not be ready.

Your cake will be securely boxed and covered with a lid or cellophane when you pick it up.  Please check to see that we have the correct design and spelling on the cake prior to leaving the shop.

If you are having another person pick up your order, they assume responsibility to check, and sign, that they have received the order in it’s entirety (if you have more that one item to pick up, please be sure to let them know what they are picking up) and that the order is correct (spelling, design, etc)  If we have made an error, we will certainly do our best to rectify it before it leaves the shop. We are not responsible for orders once they leave our premises.

PLEASE NOTE AND BE CONSIDERATE OF OUR CLOSING TIMES AS STAFF WILL NOT STAY TO ACCOMMODATE LATE PICK-UPS.  Orders not picked up will be available for pickup on our next business day after 11am

 

 

THANK YOU FOR CHOOSING WHISK DESSERT CO, HAVE A SWEET DAY!

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